We stand by the quality of every watch we sell. Online orders come with a 30-Day Money Back Guarantee from the date of delivery: unworn, undamaged and returned with its original packaging and proof of purchase. Pick a topic below to see the details.
Eligibility & Exclusions
- Posted within 30 days of delivery
- Unworn, undamaged and unaltered
- All original packaging, tags and paperwork included
- Accompanied by proof of purchase
- Worn, scratched, damaged or altered items
- Resized watches or watches with links removed
- Special orders or made-to-order items
- Watches connected or locked to a mobile device
All returns are subject to inspection by our team before a refund is processed. Items found to be worn, scratched, altered or damaged will not be refunded and will be returned to sender.
We encourage customers to return goods via registered or trackable postage services. Returned items/parcels remain the property and responsibility of the customer until received and refunded by Watch Depot. It is the customer's responsibility and cost to return the item to Watch Depot. We cannot be held accountable for items lost in the mail, or for original shipping/handling costs and other costs incurred.
Smart Watches & Electronics: 30 Day Change of Mind Policy
Change of mind returns on smart watches and electronics must be received within 30 days of delivery for a replacement or full refund, and must be returned in the same condition in which you received them. Original shipping fees for change of mind returns are not refunded.
- Not damaged, missing parts, or in unsellable condition due to negligence, misuse or tampering
- Not resized, damaged, connected/locked to a mobile device, or otherwise altered after delivery
- All packaging and documentation included (boxes, manuals, warranty cards, chargers, certificates of authenticity, etc.)
We are not required to accept change of mind returns outside the 30-day window, or for items that don't meet these conditions. This policy does not affect your rights under the Australian Consumer Law for faulty items.
Refunds & Timing
- Refunds are processed within 3 business days (business hours Monday to Friday) of us receiving your return.
- You'll be refunded via the same payment method used for the original order.
- Banks may take a further 3–5 business days to release funds.
- Original and return postage costs are excluded unless the item is faulty or not as ordered.
- Once your return has been processed, we will notify you via email of your refund.
Watch Warranty
Watch Depot is an authorised dealer for every brand we stock, so all watches come with a manufacturer warranty.
- Faults are assessed and determined by the manufacturer.
- Repair, replacement or refund is at the manufacturer's discretion. Assessment time varies depending on the manufacturer, and we cannot speed up or determine an outcome on their behalf.
- If no fault is found, return postage will be charged to you. Please refer to the specific manufacturer's website for repair or warranty instructions.
Faulty or Incorrect Item
Believe your item is faulty or not what you ordered? Please contact us immediately with photos before returning it, so we can resolve it quickly.
- We cover return postage when a fault is confirmed, or the wrong item was sent.
- This policy sits alongside your rights under the Australian Consumer Law.
Need Help?
PO Box 1020
Adelaide SA 5000
Start an Online Return
Returns are managed online through Australia Post, no printer required.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, including a replacement or refund for a major failure.
