At Watch Depot, we stand by the quality of our product, your satisfaction is important to us.
Our online customers are offered a 30 Day Money Back Guarantee service. Any watch that has not be worn, scratched, damaged or altered in any way within 30 days of delivery, is entitled to a full refund. The item to be returned or exchanged must be accompanied by the original proof of purchase, with all packaging and paperwork. Watch Depot is not liable for return shipping costs unless the return is a result of our error. We do not cover the loss of an item. If you believe you have received a faulty item please contact us immediately at [email protected] to rectificy the situation before a loss occurs.
To return a purchase, print out our returns form, fill it in and ship it with the goods to initiate the return. No printer? No problem! Please include a hand written note in your return parcel stating the details of your return. Ensure the items are in the original packaging. We suggest using a registered eParcel through Australia Post.
Attn: Web Sales
PO BOX 10040
Gouger Street BC
ADELAIDE SA 5000
Any watches returned to Watch Depot must be returned in original condition with original packaging and warranty. All returns are subject to inspection by our jewellers before a refund is processed. This is to ensure an item is returned in as new, saleable condition, that is that the item has been unworn, is not damaged, or altered in anyway (for example resizing, watch links removed). Special orders or made to order items are not returnable as they are made custom to your order and are not resaleable.
We encourage customers to return goods via registered or trackable postage services. Returned items / parcels remain the property and responsibility of the customer until received and refunded by the seller ( Watch Depot )
We will refund you in the same tender used to pay for the original order within 3 Business Days (Business hours Monday to Friday) of receiving your returned item. Once the return has been processed we will notify you via email of your refund. Please allow for your bank to process your return (3 to 5 business days as time frame varies from institution dependant on your banks processing times.) Refund amount excludes all original and return postage costs, postage cost will only be covered should the product be deemed faulty or not as ordered.
It is the customer’s responsibility and cost to return the item back to Watch Depot. Watch Depot cannot be held accountable for any items lost in the mail, original shipping/handling costs or additional costs incurred. However, If you believe an item you have received is faulty, please email us with photos to [email protected] before returning the product.
Items found to be worn, scratched, altered or damaged will not be refunded and will be returned to sender.
Refunds will be processed in the same tender used for the original purchase.
Watch Depot will provide a solution to any major or minor faults assessed. This solution is in the form of a repair, exchange or refund as per Australia Consumer Law.
For additional information or help with your refund or exchange please contact our friendly team on (08) 8110 4196 or via our contact us page.